Tourists visiting the Burj Khalifa have told how dozens of people “began to cry” after being stranded on the building’s observation deck for over an hour.
At the Top, a visitor attraction located on the 124th floor of the world’s tallest building, is temporarily closed to the public following “technical issues with the power supply” but is scheduled to reopen on Sunday, February 14.
A senior Dubai Civil Defence official confirmed to Gulf News on Monday there was an incident at the Burj Khalifa on Saturday evening.
The official said: “This is a minor case; it was not serious at all. Staff members at the Burj Khalifa handled the situation perfectly. Our role was to ensure the safety of the public. It is absolutely normal for a new building to face minor issues such as this, which involved one of the Burj Khalifa’s elevators.”
Gulf News spoke on Monday to several tourists who were stranded on the observation deck for over an hour on Saturday.
Michael Timms, a 31-year-old telecommunications engineer from the US, said: “I was walking around the observation deck when I heard this really loud noise and what looked like smoke or dust coming out from one of the elevator doors. There were at least 60 people on the deck at the time. Employees and security staff were telling people that everything was ok. But once it became clear we were not being allowed back down, some people got really angry while others started crying.”…SOURCE